Last updated: 2 October 2026
We want every cartridge to work first time. If something is wrong, this is how returns, exchanges and refunds work at Toners 4 Africa.
1. Faulty products
If a product is defective, contact us within 6 months of delivery as provided for in section 56 of the Consumer Protection Act. We will test the product and, at your choice, repair, replace or refund it if a manufacturing defect is confirmed.
To help us test it, please send:
- Your invoice or quotation number.
- A printed sample page showing the fault, and the printer model and its page counter where possible.
- The cartridge itself, with no more than 25% of its toner or ink used.
2. Wrong product or changed your mind
- Unused products in their original, sealed packaging may be returned within 7 days for an exchange or credit.
- Opened consumables (seal broken, protective strip removed, installed) cannot be returned unless faulty, because they cannot be resold.
- If we supplied the wrong item against your order, we collect and replace it at our cost.
3. What is not covered
- Damage from incorrect installation, refilling, storage in heat or direct sun, or use in a machine the product is not listed for.
- Normal end of life (an empty cartridge or a drum that has reached its rated yield).
- Faults in the printer itself that are not caused by the product.
4. How to return
Email info@tonersforafrica.com or WhatsApp +27 83 437 7027 with your invoice number and the reason. We will confirm the return and arrange collection or drop-off at 119 Industrial Road, Amalgam. Please do not send items back without a return confirmation.
5. Refunds
Approved refunds are paid to the original payment method, or as account credit if you prefer, within 10 working days of approval. Delivery costs are refunded when the return is due to our error or a defect.